['Privacy Policy for Éloquence Language Services\n\nAt Éloquence Language Services, we value your privacy and are committed to protecting your personal data when you use our online platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\nInformation We Collect \nWe collect personal information that you voluntarily provide to us when you register for our tutoring sessions, communicate with us, or use our services. This information may include: \n- Full name \n- Contact details such as email address, phone number, and postal address \n- Payment information relevant to transactions \n- Language proficiency level and preferences \n- Details about your interactions with our platform and services \n- Technical data such as IP address and browser type when you access our website \n\nUse of Your Information \nThe personal data we collect is used to: \n- Provide and manage our personalized language tutoring and training services \n- Schedule lessons and communicate important updates \n- Process payments and manage billing \n- Improve our online platform and customer experience \n- Comply with legal obligations and respond to regulatory requests \n- Send you information about our services and offers, where you have consented to receive such communications \n\nLegal Basis for Processing \nWe process your personal data based on one or more of the following legal grounds: \n- Your consent, when you voluntarily provide it \n- Performance of a contract, such as providing language tutoring services \n- Compliance with legal obligations \n- Legitimate interests pursued by Éloquence Language Services, such as maintaining the security of our platform and enhancing services \n\nData Sharing and Disclosure \nWe do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in delivering our services, such as payment processors and IT support, under strict confidentiality agreements. Disclosure of personal data may also occur if required by law, legal process, or to protect rights and safety.\n\nData Retention \nWe retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal and regulatory requirements. When your data is no longer needed, we will securely delete or anonymize it.\n\nYour Rights \nUnder GDPR, you have the following rights regarding your personal data: \n- Right to access the information we hold about you \n- Right to rectification of inaccurate or incomplete data \n- Right to erasure (“right to be forgotten”) under certain conditions \n- Right to restrict processing of your data \n- Right to data portability where applicable \n- Right to object to processing based on legitimate interests or direct marketing \n- Right to withdraw consent at any time without affecting the lawfulness of processing based on prior consent \n\nTo exercise these rights, please send a written request to our physical address noted below.\n\nData Security \nWe implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our staff are trained on data confidentiality and security.\n\nCookies and Tracking Technologies \nOur online platform may use cookies and similar technologies to enhance user experience and analyze usage. You have control over cookies via your browser settings and may choose to disable or delete them, though this may affect some functionalities of our platform.\n\nChildren’s Privacy \nOur services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If we discover that we have inadvertently collected data from a minor, we will promptly delete it.\n\nChanges to This Privacy Policy \nÉloquence Language Services may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be made available on our platform. We encourage you to review this Policy periodically.\n\nContact Information \nFor any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us by mail at: \n\nÉloquence Language Services \n27 Rue de la République, 3rd Floor \n69002 Lyon, Auvergne-Rhône-Alpes \nFrance \n\nWe are committed to addressing your inquiries promptly and respectfully.\n\nThank you for trusting Éloquence Language Services with your language learning journey. Your privacy is paramount to us.', 0.0014856000000000001, 'gpt-4.1-mini']